Terms and Conditions
Your payment of the agreed quote for your grazing box is an acceptance of our Terms and Conditions. Full payment is required to secure the order. If full payment is not made - there are no guarantees your grazing box order will be available at short notice (4 days or less).
A time and date is to be organised with the client for delivery of the boxes. We advise refrigeration of products within the first hour of receiving the box. We take no responsibility for how the client chooses to use and consume the grazing box once it has been delivered. We take no responsibility for damages outside of our control.
Dietary requirements need to be advised on ordering. Standard menus will apply otherwise.
WINE & CHEESE BOX
ON BOARD KITCHEN Wine & Cheese boxes can only be purchased online. Once payment is made there are no refunds.
Dietary precautions are noted on the product page and are to be considered by the client during their purchase. Making the payment confirms they have read the allergens on the product page. We do not take responsibility for any allergic reactions of the client if they have knowingly selected and purchased the product.
We endeavour to deliver the clients Wine & Cheese box at a cool temperature for best quality ingredients. We use food grade ice pads and Wool Cool to insulate the box. Couriers are booked for overnight delivery.
EVENT HOST RESPONSIBILITY
The host of agreed event with ON BOARD KITCHEN will assume full responsibility for the consumption of food and alcohol on their premise by their guests. ON BOARD KITCHEN will not assume any liability for intoxication and unlawful conduct whilst serving guests.
EVENTS DAMAGE & DELAYS
Damage caused by host guests to any ON BOARD KITCHEN equipment will be reflected in the final invoice as a reimbursement cost.
Every effort is made to serve dishes at the set time. Where there is a delay outside of our control i.e. lengthy speeches, a $100.00 charge per half hour or part thereof will apply.
Every endeavour will be made to maintain prices estimated at the payment of deposit. However, prices are based on current costs and are subject to change without notice to meet any market increases which may occur.
HEALTH AND SAFETY
Health and Safety Regulations state that cooked food may only be kept out for a maximum of two hours.
From this point, the food is considered leftovers and may be utilised by the bill payer or alternatively ON BOARD KITCHEN LTD will discard of it according to Health Regulations.
Please ensure you have read the Terms and Conditions before paying your deposit as confirmation.
To secure your booking, 50% of the estimated function cost is required on reception of invoice. Payment of this deposit indicates you agree to the Terms and Conditions of ON BOARD KITCHEN LTD. If this deposit payment does not occur, ON BOARD KITCHEN LTD reserves the right to cancel the booking.
Bookings and all requirements of ON BOARD KITCHEN LTD, are essential and must be submitted in writing (e-mail). Booking will be confirmed upon receipt of the deposit, which therefore confirms you agree to the Terms and Conditions of ON BOARD KITCHEN LTD.
EVENT FINAL NUMBERS, TIMES AND CONTACTS FOR THE DAY
The numbers expected to attend the event must be advised in writing by 12.00pm at least 4 days prior to the event date. This number will constitute the minimum charge
A detailed run sheet / timeline, must be sent in writing (by email) to confirm timings of all requirements from ON BOARD KITCHEN LTD for the day. We can help with this.
A contact name and phone number for the day must be given. (Not an office phone that will be closed at the time of the event)
A meeting between yourself and ON BOARD KTICHEN LTD within 3 weeks of the event would need to be arranged to finalise requirements.
EVENT FINAL PAYMENT
An invoice for balance owed will be sent within 48 hours after the function/event. Balance of payment is due within 3 days of receiving this invoice. Balance payable by bank transfer.
An additional 10% of the final invoice value will be charged for every 7 days payment is delayed. (from the function date)
1. For cancellations made 30 days or more prior to function date your deposit will be refunded.
2. For cancellations made 14 days prior to function date 50% of your deposit will be refunded.
3. For cancellations made 5 days or less to function date, you will be charged the full amount of confirmed quote.
All cancellations must be received in writing (e-mail).
Our food products are non-refundable.
A gift voucher cannot be refunded for change of mind or exchanged for money or any other product or service outside the On Board Kitchen offering. Gift vouchers are to be redeemed via email or the On Board Kitchen online shop using the unique code. Valid for the period presented on the digital voucher on receiving. No extensions can be made.
3% DONATION TO SHINE DOMESTIC VIOLENCE CHARITY
On Board Kitchen agrees to donate 3% of any items ordered from our website. This does not include shipping. This amount will be calculated at the end of each month and donated in a lump sum. We will update our amounts on our charity page here.